Delivery & Account Manager, Customer Success (CS) - Americas

Full time / Remote

About Us

Almond FinTech is a B2B technology company making financial services affordable and accessible to people around the world, regardless of income. Through our multi-blockchain cross-border transfer protocol, we remove financial barriers and deliver cross-border transfer and credit scoring tools that empower everyone, everywhere.

With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

Role Summary

The Delivery & Account Manager, Customer Success (CS) - Americas plays a critical role ensuring the overall success of our Partners, which include FinTechs, Banks, Money Transfer Operators, and Cryptocurrency Exchanges. The Delivery Manager will focus on successfully onboarding new Partners onto the Almond network as well as developing deep relationships with these Partners to help them scale and optimize their money movement flows. To achieve this, the Delivery Manager will leverage strong collaboration and stakeholder management skills to effectively partner cross-functionally both internally and externally. The Delivery & Account Manager will act as an advocate for Partners ensuring Almond delivers an optimal end-to-end Partner Experience, as well as partnering with the Product team to align the product roadmap to Partner needs.

Responsibilities

  • Lead the end-to-end Partner onboarding process while facilitating and collaborating with cross-functional teams such as Sales/Business Development, Compliance, Product, and Engineering.
  • Identify and manage any deviations from the standard product offering
  • Collect and review Partner API documents to ensure there are no outstanding concerns or discrepancies; relaying the key information to our engineering and product teams.
  • Support Partners to successfully progress through the Onboarding process including the provisioning of new API keys, account opening at Cryptocurrency Exchanges, and successful end-to-end testing completion.
  • Manage the go-live launch including the necessary preparations leading up to go-live and ensuring the post go-live Partner Support is in place and operating effectively.
  • Hold post-launch retrospectives with Partners, and internally, to assess overall Partner Experience and process improvement opportunities.
  • Act as the single point of contact for Partners in your portfolio working with them to deeply understand their current workflow, pain points and priorities
  • Grow & develop assigned Partner account portfolio; develop and execute plans to achieve growth targets.

Requirements

  • Minimum 3+ years of experience in a customer/client facing Delivery role or (Technical) Account Management position within a Financial Services / FinTech company
  • Experience working with and onboarding Digital Asset Exchanges and understanding the technical nuances
  • Experience Partner relationships with numerous stakeholders
  • Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
  • Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
  • Strong technical aptitude: Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
  • High adaptability and ability to thrive in a fast-paced environment.
  • Comfortable with working in a remote setting
  • Experience at a high-growth startup
  • Location preference in North America region, with a requirement to be able to support Eastern-Pacific time zones

Technical Proficiency, field experience:

Experience with Crypto & Blockchain; having worked with Digital Asset Exchanges or Digital Asset teams within the Financial Services industry; Web3, CEX/DEX, DeFi, VC, Accelerators, Investment

  • Experience with FX operations
  • Familiarity with financial systems, payment gateways, and banking protocols (e.g., SWIFT, ISO 20022)
  • A degree in Computer Science or Engineering
  • A working knowledge of Digital Asset Exchanges and how they operate

Degree: Computer Science or Engineering

Years of Experience: 3+ years

Salary Range:

$ 80,000 per year

Benefits

Unlimited PTO

Stock Options

Remote Work Environment

Company off-sites

Equal Opportunity Employer

Almond is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and strive to create an inclusive environment for all employees.

Apply now to be part of our dynamic and forward-thinking organization to: jobs@almondfintech.com

Apply today