About Us

Almond is a B2B fintech company transforming cross-border payments by empowering financial institutions and their customers with the best possible FX rates and near-instant settlements across all corridors globally. With Almond technology, institutions can guarantee fast, affordable, and transparent cross-border transactions.

With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

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Role Summary

We are seeking a Customer Success Specialist to own client onboarding and volume growth. This is not a traditional customer success role — you will own the journey from a qualified client → first transaction → scaled volume.

You are responsible for getting clients live fast and moving meaningful volume. You’ll operate at the intersection of sales, operations, compliance, and treasury — driving momentum, removing blockers, and ensuring nothing slows down the path to revenue.

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Responsibilities

• Pre-qualification & deal shaping — Assess whether a client is operationally and commercially ready before onboarding begins. Identify corridor fit, expected volumes, and potential friction points early.
• Solution design — Translate client needs into clear, executable payment flows. Align internal stakeholders (treasury, product, compliance) before onboarding starts.
• Onboarding execution — Drive urgency to reach first transaction as quickly as possible. Identify and remove blockers across compliance, product, and technical setup.
• Client ownership & accountability — Maintain momentum with clients and push for timely delivery of requirements. Balance strong relationship management with clear expectations and deadlines.
• Internal coordination — Act as the central point of contact across internal teams. Ensure alignment and eliminate delays across functions.
• Pipeline visibility — Maintain accurate, real-time updates in CRM. Track onboarding progress, risks, and expected go-live timelines.

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Requirements

• 3–5+ years of experience in customer success, onboarding, or client-facing roles
• Experience in fintech, payments, or financial services preferred
• Proven ability to manage multiple clients in parallel without losing control
• Strong communicator who can drive urgency and hold clients accountable
• Highly organized, detail-oriented, and execution-focused
• Comfortable operating in fast-moving, ambiguous environments

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Why Join Us

• Work on innovative global payments technology
• Be part of a collaborative, cross-functional team
• High-visibility role with direct client interaction
• Opportunity to grow within a scaling fintech company

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Compensation Range

Base Salary: $70,000–$90,000 USD per year

Benefits: Unlimited PTO · Stock Options · Remote Work Environment · Company Off-sites

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Equal Opportunity Employer

Almond is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and strive to create an inclusive environment for all employees.

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Apply now to be part of our dynamic and forward-thinking organization: jobs@almondfintech.com